Why choose EasyTrace?
EasyTrace prides itself on developing and delivering highly robust customer solutions. At the same time, customers demand peace-of-mind that they can get fast and quality responses to user issues, technical faults or even acts of vandalism caused to EasyTrace equipment.

EasyTrace therefore provides its customers with a wide range of ongoing support services, to ensure their systems are always up-to-date and fully operational.

As well as providing a fully remote support solution, through a dedicated helpdesk, EasyTrace also employs an extensive, nationwide team of project managers, field engineers and trainers to enable the company to meet its stringent response and fix-time targets.

EasyTrace solutions are fully integrated by a single, secure, back-end database (Infinity) and linked to your existing MIS and portal systems.

How it works
Customers may choose from two hardware and software maintenance service packages. Premium Maintenance is highly recommended and has been adopted by the majority of EasyTrace users.

Help Desk
The Helpdesk service comprises a dedicated team of trained Helpdesk technicians skilled to answer telephone queries on the operation of your EasyTrace system. Technicians use remote diagnostics to provide quicker problem resolution and the more productive use of your system.

Service Packs
EasyTrace are constantly enhancing its products and, periodically, new maintenance releases of software (Service Packs) become available, to rectify any known “bugs” and ensure the software functions appropriately on new or updated operating systems etc.  When required, Service Packs will be made available at no extra charge to all customers with a Software Service Maintenance Agreement.

Health Checks
As they say, prevention is better than cure. EasyTrace prides itself on providing a proactive customer service solution, versus simply reacting to customer issues and concerns. The Premium Maintenance package includes an annual system health check, where your dedicated field engineer will look over your complete EasyTrace installation to identify any areas that might benefit from updating or re-configuration.

Customer Satisfaction
Customer satisfaction lies at the heart of everything EasyTrace does, from product definition, to installation, training and support. Every EasyTrace employee owns a customer satisfaction target, which is ruthlessly measured at every single customer interaction.

Integration with other systems
We are the longest standing member of Capita’s Premier Partner programme and link with SIMS.  We also link to others such as CMIS & Integris G2.